Return & Exchange Policy
If you need help with a return or exchange, our Castle Manor team is here to assist you. Simply contact us, and we will review your situation with care and guide you through the process as smoothly as possible.
Can I return products within 7 days?
Due to hygiene and food safety regulations in Taiwan, food and beverage items are not eligible for the standard 7-day return period. This applies to all perishable or time-sensitive products sold by Castle Manor.
Returns or exchanges are only available if the item itself is defective.
If I receive a defective item, what should I do?
If your product arrives damaged, spoiled, or with quality issues (such as cork contamination or packaging defects), we will gladly assist with a replacement or refund.
You may contact us through any of the following:
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Customer Service Phone (Taiwan): +886-2-2790-6883
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Official Line Customer Support Line@
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Fill out our online support form so we can assist you as soon as possible.
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Ever Grand Taiwan Co., Ltd
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